Initial Contact
Prior to attending an Initial Consultation, you will be provided with an Initial Client Fact Find. In order to derive the optimal benefit from the consultation, we encourage you to provide the requested information prior to your appointment to allow us sufficient time to review it.
Initial Consultation / Strategy Discussion
We ask you invest up to 60 minutes for your Initial Consultations. During this time we endeavour to:
- identify your needs, goals and objectives;
- provide relevant and informative general advice; and
- provide you the opportunity to make an informed decision on whether you would like to receive personal advice.
The Initial Consultation also provides us the opportunity to decide whether we are the right fit for the you in terms of our skillset and culture.
At the initial consultation we provide you with a Financial Services Guide (FSG), as required of us by law. The purpose of a FSG is to give you sufficient information to enable you to decide whether to obtain financial services from the us, the specified provider.
Statement of Advice (SoA)
Once your Insurance Plan is complete we provide your personalised SoA and allow you time to further study our recommendations. We encourage you to note any questions on the documentation in preparation for the Implementation Meeting.
(Once happy with the SoA, we then provide an Ongoing Service Agreement. )
Implementation Meeting
In this meeting we endeavour to answer any further questions you may have. We want to ensure you feel comfortable that the advice provided is appropriate for you.
When you agree to implement the recommended strategies in your personalised SoA you will need to sign and return an Authority to Proceed. The Authority will also include any recommended strategies agreed too but subject to certain amendments.
Ongoing Service Agreement
Our Ongoing Service Agreements are individually tailored to your circumstances. They set out:
- what you can expect from us
- what we need from you;
- the scope of the advice agreed to be provided;
- and our fees.
The Ongoing Service Agreement will be provided to you for review in the Implementation Meeting, and takes effect upon your signature. If you are considering or seeking ongoing advice we encourage you to sign this form when signing your Authority to Proceed.
Implementation of Advice
After you have signed an Authority to Proceed, the next step is to implement the agreed strategies. We will provide you with a Checklist to effect implementation so that you are informed of the planned activities throughout the process. Most checklist items will be for us to complete, however if we require your assistance on a matter the item will specify what we require.
If the complexity of the advice warrants, we may schedule a Post Implementation Meeting.
Ongoing Service and Advice
Our ongoing service and advice commences in accordance with the relevant Ongoing Service Agreement upon execution. We generally review Ongoing Service Agreements every 12 months.